This is where you will find frequently asked questions. Please read this first! If you do not see an answer to your question, ask your team leader (the person who recruited you) or ask on the question post in our Facebook group.
Please read through the documents in our Facebook group to get you started and answer any initial questions you may have.
Q: Where is Above Rubies Christian Gifts located?
Q: What shipping method do you use?
-All orders ship via USPS or UPS, and can be tracked on USPS.com or UPS.com
- We ship only to the USA, Puerto Rico, and Guam.
-The shipping price is determined by how much your order totals to. Enter your State, City, and Zip Code information on the cart page for a shipping estimate.
Q: How long do I have to wait to receive my order?
-Usually it will take 7-15 business days, possibly less. When we receive your order, we place the order directly with our vendor. When the order arrives to us we will package it and ship the order to you the following business day. Please be mindful of slow shipping due to weather, holidays etc. We process orders within 24 hours. Clearance items ship the next business day. Only half of our products are stored in house! So, keep that in mind! Please make sure to let your customers know this too, so they know when to expect orders to arrive! If you are really needing a item for events, holidays, etc. we would suggest that you order at least a month in advance.
Q: Will my items be shipped in different packages or shipments?
-Yes, We have multiple warehouses, suppliers and fulfillment centers throughout the USA. Orders with multiple items may be shipped from different warehouses and will be received in separate shipments. You will receive an "Partially Shipped" email regarding your order if it is shipped from multiple warehouses. Tracking numbers will be provided for multiple shipments once items are shipped.
Q: I placed an order and I only received half of my order. Where is the rest of my order?
-We have several warehouses throughout the USA where products will be shipped from. Because of that some products may arrive at different times due to being shipped from different warehouses. We do our best to make sure we only offer quality items from great American companies. If you place an order of several different items there will be a great possibility your order will be shipped separately from different locations. If this is the case we will inform you via email. Orders will take 24 hours for processing before being shipped out and shipping is normally 7-15 business days depending on which warehouse items are being shipped from.
Q: I ordered a product then I got an email indicating the product that I ordered is out of stock. What happens now?
- Once you have received the notification email, you will be informed that your purchase will be refunded for the specific out of stock item. You can choose to substitute with another item of the same price value. You will have 24 hours to respond with your choice otherwise you will receive a refund.
Q: Why do items become out of stock when I made my purchase?
- Reason for this is because our warehouses serve many other businesses as well which will cause an item to become out of stock. We do our best to stay on top of inventory however a product may become out of stock before we can update it in our system. Unfortunately this is beyond our control.
Q: Do you ship to P.O Box addresses?
Q: Will tracking numbers be provided?
-Yes. They will be emailed to your customer. If you are an affiliate and you placed an order we will email you with your tracking number also.
Q: Where can I recruit people from?
-We are recruiting within the USA, Puerto Rico, and Guam only at this time
Q: Is there a age requirement to be a affiliate?
-Must be 18 years old or older.
Q: Where do I find pictures?
- You can use images off of the website.
-We have a graphics group that has free to use images created by us and other affiliates.
-Above Rubies Graphics Group - https://www.facebook.com/groups/2537860102921261
-There is also free to use (FTU) pictures in our affiliate group.
-You are allowed to create your own images/collages if you wish to do so.
Q: I had someone purchase from me but it’s not showing credit to me for it. What do I do?
-Please allow 24 hours for the sale to show in your back office. If it isn't there after that time - Email us @ aboverubieschristiangifts@gmail.com and explain the issue. We will be happy to help and fix it.
Q: Do I get a discount for being an affiliate?
-Yes, you get 20% off all online orders.
-affiliate20 is the coupon code you put in at checkout.
***THIS IS TO ONLY BE USED BY AFFILIATES! NOT RETAIL CUSTOMERS! IF YOU GIVE THIS DISCOUNT CODE TO CUSTOMERS TO USE, YOU WILL NOT RECEIVE COMMISSIONS ON THE SALE, AND YOU WILL BE REMOVED AS AN AFFILIATE. ***
Q: Can discount codes be stacked? (Example: Affiliate code on top of a Sale code)
-No. Affiliates are supposed to use the “affiliate20” code. If we ever have a sale, the sale will be strictly for customers. Your customers are included in company sales.
Q: I forgot to put in the affiliate20 code at checkout! Can I still receive money off from that order?
-No, once that order is placed we can not change it. So please remember to put in your affiliate20 code if you would like 20% off your personal orders.
Q: If I place an order and forget to put in the affiliate code, do I receive commission on that order?
-No. Affiliates only receive commission on customer sales.
Q: If a product is Out of Stock, do we still receive commission from that sale?
-If a item is out of stock we will refund that customer. No commission is paid for sales that have been refunded.
Q: Do I receive commission on orders from other affiliates?
-No, you receive commission from CUSTOMER orders only!
Q: What is the link to get into my back office?
-https://www.affiliatly.com/af-1024029/affiliate.panel
- When you login it will take you directly to your back office.
Q. Do affiliates get their own website/link?
-Yes. All affiliates will have their own affiliate website with a special link so that your customers can go to your website and shop through you.
Q: Can affiliates customize their website link?
-No affiliate links can not be changed.
Q: Where can I find my affiliate link?
-In your back office. It will be on the front page when you log in.
Q. When I click my website link it shows a different name on the “You are shopping with bar”. Why is my name not showing?
-This is because affiliate links are tracked by cookies. When you sign up you are clicking another affiliate's link to join. We have set the cookie duration to one day so after a day your name should appear at the top of the screen. Clearing the cookies on your browser should help with this issue also. If you don't know how to do that you can search on Google for a tutorial on how to clear cookies based on the browser you are currently using.
Q: I forgot my login information?
-Go to https://www.affiliatly.com/af-1024029/affiliate.panel and click the Forgotten Password link. Enter in your email address you used while signing up. It will email you a link to reset your password. If you forgot the email you used to sign up with, contact Dana Phyllis Carter or Seani Rankin so we can fix the issue.
Q. How do I recruit someone?
You can give your potential recruit your two tier link to the sign up form located under the Info page in your back office. Once your recruit has signed up and is approved they will automatically be placed under you.
Or you can have them go to www.aboverubieschristiangifts.com and go to the Join Our Team page.
-Have your recruit click the “Click Here To Sign Up” button.
-After filling out that form, they will be approved. It takes about a hour to be approved. If an admin is online they will be approved sooner. Please remind them to put your name in the comments box so we can place them under you.
Q: What do I do after I sign someone up?
-Add them to the main group and wait for an admin to accept.
-Once they are accepted, tag them in the documents so they can learn more about the company.
-Tag them in FAQ file so they can get a lot of their questions answered right away.
-DO NOT just leave them hanging, It creates extra work for everyone and leaves your team members lost & confused.
Q: Can we set up our own page/group on Facebook to promote our business?
-YES, absolutely we encourage you to do so! Just remember to keep it Above Rubies Christian Gifts related. If you're unsure if the name you chose is okay feel free to ask us.
Q: Am I allowed to advertise in other groups?
- Yes you can advertise on Facebook, other social media, vendor shows, whatever works for you. Just be careful not to post too much on Facebook so you don’t end up in Facebook Jail. Please do not advertise on Ebay, Amazon, Etsy, etc.
Q: Is having online/home parties required/mandatory to stay an affiliate?
-No, this is your business and you can run it however you want, whenever you want.
Q: Are affiliates allowed to go live on their personal Facebook page/group and talk about the products to friends/customers?
-Yes! This is a great way for your customers and potential customers to get to know you better and see the products live.
Q: Are affiliates allowed to sell for other companies and Above Rubies Christian Gifts at the same time?
-Yes! We have no non compete lists! You can sell for any other company and still be with us. Just keep the advertising for Above Rubies Christian Gifts separate from ads or pages for any other company. It is important for the branding of this company and others as well to be recognized on their own.
- If you earned any commissions you will be paid twice a month. On the 5th and 20th of every month. We do sometimes pay earlier than the 5th as a surprise!
How am I paid my commissions?
-You will be paid by PayPal, Cash App or Facebook Pay. Commissions on sales are paid on the 5th and 20th of the month (sometimes we pay early). We do not pay through paper checks or money orders.
Q: What is the minimum we need to get paid? (Minimum Payout)
- There is no minimum payout.
Q: Do we receive commission from our down line?
-Yes! You earn 5% commission on level 1 downlines’ sales.
Q: What is my commission?
- Your sale that you get from a customer using your link. (20%)
Q: How do I place orders for items for myself?
-First go to the company URL or through your own link and shop for items you wish to purchase. At checkout, you will use the coupon code affiliate20 to purchase for yourself at 20% off the listed retail prices of our items. THERE ARE NO COMMISSIONS PAID ON THESE PERSONAL PURCHASES, as they are at a greatly reduced price for you being a affiliate. We are NOT responsible if you forget to put in your affiliate discount code. Once the order is placed we can not change the order, so please make sure you put the affiliate code in before you fully check out!
-As of 12/22/2021 we will no longer accept returns. NO EXCEPTIONS. There are absolutely NO refunds after the item has been processed and/or shipped.
Q: Where do I put in my payment information to get paid?
- When you login to your back office, a yellow box should appear at the top of your screen. The box will say “Please select a payment method! You can do that in your profile page”. Click Profile Page and scroll down to Payment By and click More Info, then select your payment method. If you need to change your payment method again go to your Profile.
Q: Are there any fees/hidden fees?
- There are no fees or hidden fees
Q: What are the requirements to stay active?
-There must be 4 or more clicks on your affiliate link every 3 months to remain active. If you are removed your downline can not be recovered. If you wish to rejoin, please let us know. This is to ensure that our database is filled with active affiliates.
When you need help. Please follow these chains of contact from now on:
* Your Team Leader (Who Recruited You)
* CEO/Owner - Dana Phyllis Carter
